MOT 110 COURSE COMPETENCIES: The successful learner will: 1.Describe career possibilities and areas of specialization open to a medical administrative assistants, discuss how managed care affects the medical office, analyze health care settings and be able to compare and contrast their similarities and differences, define the different types of medical specialties 2.Describe informed consent 3.Explain the principle governing release, retention and subpoena of medical records 4.Simulate the activities of a front desk medical administrative assistant such as greeting patients, managing a patient emergency, supervising the completion of written patient information, inspect and maintain orderliness in the reception room, and identify verbal and nonverbal communication in multicultural situations 5.Demonstrate the ability to coordinate answering service activities, role play incoming calls with courteously and knowledge, correctly write down messages, and explain the use of voice mail, conference calls and pagers 6.Illustrate the ability to handle problem appointments and emergency situations diplomatically, enhance patient flow using proper scheduling techniques and manage referral appointments 7.List the reasons for keeping a medical record, distinguish subjective from objective information, understand the contents of a history and physical examination report, and be able to describe the types of documents in the patients` record 8.Determine the retention period for temporary and permanent record, understand the advantages of a numerical filing system, name the steps taken to control medical records, report how to transfer and dispose of records and confidential materials, and file patient records using standardized alphabetical rules 9.Describe ways of increasing office productivity, set up a maintenance file for office equipment, correctly fill out a purchase order, list steps to minimize the incidence of fire, theft, and accidents, apply a routine for maintaining a running inventory of supplies, discuss reasons for staff meetings, show an understanding of the laws of medical waste disposal, and give examples of items in an office procedures manual and a employee handbook 10.Give examples of the capabilities of word processing equipment and transcription machines, demonstrate proper proofreading techniques, identify types of memos and letters and use proper formats, use a transcription machine to prepare an office documents 11.Determine the most economical classification for mailing various communications, explain the rules and operating procedures for fax transmissions, and simulate the proper distribution of mail
The successful learner will:
1. Describe career possibilities and areas of specialization open to a medical administrative assistants, discuss how managed care affects the medical office, analyze health care settings and be able to compare and contrast their similarities and differences, define the different types of medical specialties
2. Describe informed consent
3. Explain the principle governing release, retention and subpoena of medical records
4. Simulate the activities of a front desk medical administrative assistant such as greeting patients, managing a patient emergency, supervising the completion of written patient information, inspect and maintain orderliness in the reception room, and identify verbal and nonverbal communication in multicultural situations
5. Demonstrate the ability to coordinate answering service activities, role play incoming calls with courteously and knowledge, correctly write down messages, and explain the use of voice mail, conference calls and pagers
6. Illustrate the ability to handle problem appointments and emergency situations diplomatically, enhance patient flow using proper scheduling techniques and manage referral appointments
7. List the reasons for keeping a medical record, distinguish subjective from objective information, understand the contents of a history and physical examination report, and be able to describe the types of documents in the patients` record
8. Determine the retention period for temporary and permanent record, understand the advantages of a numerical filing system, name the steps taken to control medical records, report how to transfer and dispose of records and confidential materials, and file patient records using standardized alphabetical rules
9. Describe ways of increasing office productivity, set up a maintenance file for office equipment, correctly fill out a purchase order, list steps to minimize the incidence of fire, theft, and accidents, apply a routine for maintaining a running inventory of supplies, discuss reasons for staff meetings, show an understanding of the laws of medical waste disposal, and give examples of items in an office procedures manual and a employee handbook
10. Give examples of the capabilities of word processing equipment and transcription machines, demonstrate proper proofreading techniques, identify types of memos and letters and use proper formats, use a transcription machine to prepare an office documents
11. Determine the most economical classification for mailing various communications, explain the rules and operating procedures for fax transmissions, and simulate the proper distribution of mail